5Star Fanatic sends your customer a 30-second survey after every job. Happy customers become fans. Unhappy ones become a phone call — not a bad review.
No app to install. No hardware. Surveys in English y en español.
Built for busy shops — if you can send a text, you can run 5Star Fanatic.
When the customer picks up, log the delivery in 30 seconds from any phone or computer. That's your whole job — we take it from there.
They get a short, friendly survey by email — in English or Spanish, under your shop's name. Three questions, one tap each, done in half a minute.
If something went wrong, you get an instant alert while there's still time to make it right. Every month, a scorecard shows how your shop is really doing.
The feedback stays private, between you and your customer — so you can fix problems before they go public.
Every survey goes out in English or Spanish — your customer picks nothing, we send the right one.
A low score pings your manager immediately — with the customer's name, vehicle, and what went wrong.
Feedback comes to you, not the internet. You decide how to act on it — with the full story in hand.
One clean report: satisfaction trend, response rate, and how each advisor is doing. No spreadsheets to build.
No app, no tablet at the counter, no training day. Works from the phone that's already in your pocket.
Your customer list is yours. Encrypted in transit and at rest, never sold or shared, deleted on request.
5Star Fanatic is launching with a small group of founding shops. You get white-glove setup and a direct line to the founder — and your founding rate never goes up as long as you stay.
Tell us about your shop — we'll reach out within one business day.
Check your email — and expect a personal call within one business day.
No. They get one friendly email and answer with a tap. No app, no account, no password — that's why they actually respond.
First things first: we help you capture feedback privately, so you always know before the internet does. Public-review tools are rolling out to founding shops — built fully within Google's review policies, with every customer treated the same.
Founding shops start with a free month and lock in a founding rate before public pricing is announced. No contracts — stay because it works, not because you're stuck.
We're launching with collision and auto repair shops because that's the industry we know best — but 5Star Fanatic works for any business that finishes a job and cares what the customer thought.